Returns Policy

WHAT can be returned?
All products (excluding made to order items) are eligible for return. To warrant a return, your product must be unused and in its original condition and requires a receipt or proof of purchase. A product may only be returned if it is not of acceptable quality (through no fault of your own).

WHEN do items need to be returned by?
21 days.

WHERE do items need to be returned to?
3/2 Roseberry Street, Balgowlah, NSW, 2093.

HOW do customers return items?
Returned Items should be mailed to 3/2 Roseberry Street, Balgowlah, NSW, 2093. Items must be in their original packaging and include a receipt or proof of purchase.

SHIPPING for returns?
You are responsible for paying your own shipping costs in relation to the return. Shipping costs are non-refundable. If you are deemed to have sufficient merit for a refund, the cost of return shipping will be deducted from your refund. We are not responsible for the time it will take to reach you. For returns of any product of significant value, we recommend trackable shipping services.

CREDIT for returns?
Following the inspection of your returned item, you will receive an email notification, regarding the approval or rejection of your refund. Your refund will be processed following an approval decision. Credit will be applied to your credit card or original method of payment within 10 business days. 

Instore return option?
No Instore return.

Packing materials?
Products need to be in orginal packaging for returns.